Help Center

Find answers to common questions and get support

Frequently Asked Questions

How do I create an account?

To create an account:

  1. Click on the "Login" button in the top right corner
  2. Click "Create New Account"
  3. Fill in your details (name, email, password)
  4. Click "Create Account"
  5. You'll be automatically logged in
How can I request a meeting with admin?

To request a meeting:

  1. Log in to your account
  2. Go to "Meetings" from your dashboard
  3. Click "New Request"
  4. Fill in the subject and details
  5. Submit the request
  6. Admin will review and schedule your meeting
How do I ask questions about the app?

To submit an information request:

  1. Log in to your account
  2. Go to "Info Requests" from your dashboard
  3. Click "New Request"
  4. Enter your question
  5. Admin will respond with an answer
How do I delete my account?

To delete your account:

  1. Visit the account deletion page
  2. Fill in the required information
  3. Provide a reason for deletion (helps us improve)
  4. Review and accept the terms
  5. Submit the request
  6. We'll process it within 5-7 business days

⚠️ Account deletion is permanent and cannot be undone.

Is my personal information secure?

Yes, absolutely! We take data security very seriously:

  • All data is encrypted end-to-end
  • We are fully HIPAA compliant
  • We use industry-standard security measures
  • Your data is never sold to third parties
  • We conduct regular security audits

Learn more in our Privacy Policy

What legal documents are available?

We provide the following legal documents:

How do I reset my password?

To reset your password:

  1. Go to the login page
  2. Click "Forgot Password?"
  3. Enter your email address
  4. Check your email for a reset link
  5. Click the link and create a new password

User Guides

Getting Started Guide

Learn the basics of using the Docline web platform, from creating an account to submitting your first request.

Read Guide →

Meeting Requests Guide

Step-by-step instructions on how to request, manage, and prepare for meetings with admin.

Read Guide →

Privacy & Security Guide

Understand how we protect your data and what you can do to enhance your account security.

Read Guide →

Account Management Guide

Learn how to manage your account settings, update your information, and delete your account if needed.

Read Guide →

Still need help?

Our support team is here to assist you with any questions or concerns.