Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Docline application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our App.

2. Description of Service

Docline is a personal wellness platform that connects users with wellness advisors for:

• Video conversations and wellness sessions
• Lifestyle guidance and wellness advice
• Personal health goal tracking
• Wellness journal and note-keeping
• Session scheduling

3. Eligibility and Account Registration

3.1 Eligibility Requirements

• Must be at least 16 years old (with parental consent if under 18)
• Must provide accurate and complete information
• Must have legal capacity to enter into agreements
• Must be located in Saudi Arabia or Sudan when using the service

3.2 Account Creation

• Provide accurate personal information
• Maintain confidentiality of login credentials
• Notify us immediately of any unauthorized access
• One account per person

4. Wellness Advisor Requirements

4.1 For Wellness Advisors

• Must have relevant background in wellness, nutrition, fitness, or related fields
• Must have appropriate certifications or qualifications in their area of expertise
• Must agree not to provide medical diagnosis or treatment
• Must complete platform verification process

4.2 Verification Process

Our admin team verifies all wellness advisors through:

• Educational background verification
• Professional certification review
• Experience and qualification document review
• Identity verification
• Background checks where applicable

All verification is conducted manually by our admin team to ensure quality standards.

5. Wellness Services and Limitations

5.1 Scope of Services

• General wellness conversations
• Lifestyle guidance and recommendations
• Nutrition and fitness tips (general information only)
• Mental wellness support and stress management
• Health education and wellness information

5.2 Limitations and Disclaimers

• NOT a substitute for professional medical care
• NOT suitable for emergencies or urgent health issues
• Limited by technology and connectivity
• May not be appropriate for serious health conditions
• No medical diagnoses or prescriptions provided

5.3 Emergency Situations

In case of medical emergency:

• Call emergency services immediately (e.g., 911, 997, 999)
• Do not rely on the App for emergency assistance
• Seek immediate professional medical attention

5A. Rating and Feedback System

5A.1 Post-Session Ratings

After each completed session, users may rate their experience:

• Ratings are based on session quality, advisor professionalism, and overall satisfaction
• Ratings are internal and used to improve service quality
• Ratings help maintain high standards
• All ratings must be honest and based on actual session experiences

5A.2 Rating Guidelines

• Provide constructive feedback to help improve services
• Ratings should reflect the actual wellness conversation experience
• False or defamatory ratings may be removed
• Ratings are confidential between user, advisor, and admin team

6. User Responsibilities

6.1 User Responsibilities

• Provide accurate information about your wellness goals
• Use wellness advice and guidance responsibly
• Consult healthcare professionals for medical issues
• Attend scheduled sessions or cancel with appropriate notice
• Report any concerns or issues promptly

6.2 Prohibited Activities

• Sharing login credentials
• Providing false information
• Attempting to hack or compromise the system
• Using the service for illegal purposes
• Harassment of wellness advisors or other users
• Seeking medical diagnosis or treatment through the app

7. Intellectual Property Rights

7.1 Our Rights

• All App content, design, and functionality
• Trademarks, logos, and branding
• Software code and algorithms
• User interface and user experience

7.2 Your Rights

• Personal data you provide
• Wellness notes and personal journal entries (subject to applicable laws)
• Feedback and suggestions (may be used by us)

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our App, you consent to our Privacy Policy.

9. Payment Terms and Credits System

9.1 Internal Credits System

Our platform uses an internal credits system for all transactions:

• Credits are denominated in Saudi Riyal (SAR) as the unifying currency
• All wellness sessions are paid using credits from your account balance
• Credits are required before booking sessions
• Exchange rates apply for conversions from other currencies

9.2 Adding Credits (User Recharge)

To add credits to your account:

1. Contact the admin to obtain the Bank of Khartoum (MBOK) account number
2. Send money in Sudanese Pounds (SDG) to the provided account
3. Submit your payment invoice to the admin through the app
4. Admin will verify and approve your recharge request
5. Credits will be added to your account balance in SAR equivalent

9.3 Session Payments

• When you book a session, required credits are frozen in your account
• Upon session completion, frozen credits are automatically transferred to the advisor
• If session is cancelled by advisor, frozen credits are returned to your balance
• If session is cancelled by user, refund policy applies (see section 9.5)

9.4 Advisor Withdrawals

Wellness advisors can withdraw their earned balance:

1. Contact the admin through the app with your bank account details
2. Admin will process the withdrawal request
3. Admin will send the withdrawal invoice for your records
4. Funds will be transferred to your provided bank account
5. Processing time: 3-5 business days

9.5 Refund and Cancellation Policy

• Session cancellations more than 24 hours in advance: Full credit refund
• Cancellations within 24 hours: 50% credit retention
• No-show sessions: No refund
• Technical failures on our part: Full credit refund
• Disputes must be reported within 30 days

10. Technical Requirements

10.1 System Requirements

• Compatible mobile device or computer
• Stable internet connection
• Updated operating system
• Camera and microphone access

10.2 Service Availability

• We strive for 99% uptime but cannot guarantee
• Scheduled maintenance with advance notice
• Technical support during business hours

11. Limitation of Liability

11.1 Disclaimers

• Service provided "as is" without warranties
• No guarantee of specific wellness outcomes
• Not responsible for third-party services
• Limited liability for technical issues
• Not liable for actions taken based on wellness advice received

11.2 Health and Medical Disclaimer

11.3 Limitation of Damages

Our liability is limited to the amount paid for services in the 12 months preceding the claim, except:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Other liabilities that cannot be excluded by law

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the service
• Violation of these Terms
• Violation of applicable laws
• Infringement of third-party rights
• Actions taken based on wellness advice received

13. Account Deletion and Termination

13.1 Account Deletion by You

You have the right to delete your account at any time through the app settings or by contacting us. When you delete your account:

13.2 Termination by You (Service Cancellation)

• May cancel services at any time
• 30-day notice for subscription services
• Account remains accessible unless you choose to delete it

13.3 Termination by Us

We may terminate your account for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Technical or security reasons
• If we terminate your account, you may still request deletion of your data

14. Dispute Resolution

14.1 Governing Law

• Saudi Arabia: Saudi Arabian law
• Sudan: Sudanese law
• Jurisdiction in respective country courts

14.2 Dispute Process

1. Good faith negotiation
2. Mediation if negotiation fails
3. Arbitration for commercial disputes
4. Court proceedings as last resort

15. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

• Natural disasters
• Government actions
• Internet or power outages
• Pandemics or public health emergencies

16. Changes to Terms

We may modify these Terms at any time. Changes will be effective when posted in the App. Continued use constitutes acceptance of modified Terms.

17. Severability

If any provision of these Terms is found invalid, the remaining provisions will remain in effect.

18. Contact Information

For questions about these Terms:

19. Acknowledgment

By using Docline, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You are legally capable of entering into this agreement
• You understand this is a personal wellness app, not a medical service
• You will seek professional medical care when needed